Senior HR Manager Resume

The applicant had a human resources generalist background and extensive achievements. The writer consolidated these into a two-page resume to capture the highlights of the individual's background and while covering the vast amount of experience she had in her field. A box for the profile and shaded boxes for the centered section headings make the resume sections visible at a glance. Compound diamond bullets help draw attention to the achievements.

Sample Senior HR Manager Resume

Mary Smith 69 N. Grant Street, Mid Lake City, California 84301 • Cell :( 988) 598-1331

Senior Human Resource Manager
with 13 years of human resource experience including a strong background in regional and
corporate-level support in multiple U.S.-based, culturally diverse call center operations with a
workforce total of up to 600 local and 2,500 regional associates.

Core Professional Strengths

Human Resource Management
State / federal employment law / unemployment
compensation/ policy interpretation / safety & health /
benefits administration / departmental budget /
HRIMS / performance management

Recruiting
Exempt & non-exempt level sourcing / selection /
on-boarding / orientation / employee relations /
community relations / pre- & post-hire assessments /
applicant tracking / per-hire costs analysis

Training and Development
Grant attainment / instructional systems design / training
facilitation / organizational development /
quality improvement

Retention
Retention strategy analysis / workforce surveys / case
studies / development & implementation of employeeretention
programs

Professional Achievements

Educated the corporate sales team in the components of Outsourcing's staffing package-Call Source Plus.
Initiated $350K worth of annual bottom-line savings by implementing employee equipment purchase programs, redesigning differential / vacation pay policies and reducing starting salaries.
Maximized the call-based routing initiative of the call center group by providing human resource expertise in the area of employee profiling, behavior profiling and pre- and post-hire assessment processes.
Provided human resource expertise as part of Spherion's Customer Development Solutions sales presentation design team and facilitate the presentation on an "as-needed" basis to current and potential outsourcing clients as part of the contract retention strategy.
Assimilated the division's human resources data and talent in support of the launch of the corporate HRIMS initiative-"Project Meteor."

Professional Experience

Senior Human Resource Manager
DIGICOM TELESERVICES, INC., San Antonio, Texas-1998 to present
24/7 inbound customer service call center servicing DigiCom calling-card and long-distance customers. The center staffs 450-600 local employees. This position is also indirectly responsible for human resources consultation for 1,500-2,500 regional employees and currently reports to corporate human resources.

Awarded CEO recognition for representing the Customer Development Solutions group as the subjectmatter expert on the corporate team that led the organization through the 2001 / 2002 corporate payroll system implementation.
Received local recognition for 2001 Employer of the Year by the State of Texas; 2001 Employer of Excellence and 2001 Transitional Employer of the Year by Bexar County Employment Services Development Board.
Achieved 100% of hiring goals while maintaining the lowest recruiting costs of the division at $275.00 per hire.
Implemented an Integrated Voice Response unit to capture 100% of survey data from a workforce of 2,500 associates for the 2001 Associate Survey project. Achieved an above-average response rate of 42%.
Increased associate retention by 47% to achieve industry-standard excellence rate of 53% and maintained this rate for three consecutive years.
Led the regional succession planning and performance management process to ensure talent development and quality bench strength.
Secured $100K+ of community funds for employee training and development programs.
Repeatedly achieve a win rate of 99% on unemployment claims for three locations across the U.S., resulting in savings of $90K for the division.

Human Resource Supervisor / Management Trainer
GRAYSON FOODS, Rochester, New York-1989 to 1997
Food processing facility-800 local employees.

Managed hiring / orientation for dayshift.
Facilitated 100% of management training programs for the operation.
Secured $100K + of state grant training funds.
Developed and implemented employee mentor program.
Developed and implemented the night-shift human resources department.
Managed grievance process for non-exempt employees under the UFCW union contract.

Agriculture Science Instructor
ROCHESTER INDEPENDENT SCHOOL DISTRICT, Rochester, New York-1988 to 1989

Quality Supervisor
HENSLEY FARMS OF TEXAS, San Angelo, Texas-1985 to 1988

Education and Professional Training

Master of Science-Human Resource Development-Penn State University, 1997
Bachelor of Science-Agriculture Science-Texas A&M University, 1985
Professional Training: Vital Learning Management Development-certified facilitator
Dale Carnegie-certified assistant
Microsoft Project and Publisher
Multiple legal and human resource management training seminars

Professional Organizations

American Society for Training and Development (ASTD)
American Association of Human Resource Management (AAHRM)
Rochester Economic Development Corporation (REDC)
Rochester Chamber of Commerce
Rochester Independent School District (RISD) Volunteer: Innovative Research Team-Curriculum for Real World Application